We at Trakiyski hotelieri EOOD value the trust and loyalty of our guests. That’s why we care about the privacy of the information you share with us and make every effort to protect it.
When we collect personal data, we follow the principle of minimizing the processed data, legality, transparency and security.
This policy applies to the personal data we collect from you or about you on this site, in the provision of services when you visit one of our sites, as well as from other sources (such as email contacts with Customer Relations).
By submitting a reservation for any of our properties, using accommodation services and/or by using this site, you demonstrate that you accept the rules regarding the collection and use of your personal data as described in this Policy.
What information do we collect?
Personal information about you or other people that you provide to us
When you make a reservation through our site or use our services, we collect personal data about you, which includes your name and contact form (at a minimum, to make your reservation), postal address, billing address, information related to your stay , nationality, details from your identity document (without making a copy of it) such as identity document number, date and place of issue, permanent address, history of stays, payment information such as bank account. If you wish, you can state your preferences and special requirements for your stay. If you share your sensitive personal data with us, for example about your health, we will process that information to provide you with the requested services and to meet your specific needs.
We will also process such personal data that you provide to us in connection with your request for a claim, complaint or praise for the services we provide – for the time it takes us to respond to them.
In the event that you use additional services on the territory of our sites (outside of hotel accommodation services), we will process such personal data as are necessary for us or the providers of these services to provide them.
In limited cases, we collect personal data of persons under the age of 18 who accompany you, which are necessary to fill in the address cards for accommodation (the information that is collected is identical to that of adults, but contact information, bank and other financial information).
In addition, we operate video surveillance in our facilities to protect the security of our guests and their belongings. We do not use technologies that allow us to identify you, nor do we otherwise collect biometric data about you (eg recognizing your facial features). You will find your way around the places where we carry out video surveillance by the signs placed in “Kamengrad” HOTEL & SPA, “Antea” hotel, Sozopol Boutique Hotel “Sokol”, Borovets, Park Hotel “Asarel”
Personal Information We Collect Automatically:
When you use our site, we also collect information from your device (computer, phone, tablet, etc.). This information may include your IP address, the browser you use, and your language settings. In most cases, this data is anonymous and does not allow us to identify you.
In relation to the cookies used on our site, please read here.
Personal information we receive from other sources:
In addition, we receive information about you from other sources – our partners such as payment service providers, as well as other independent third parties (for example, Booking.com and other booking platforms when you make your reservation through them), travel agencies and tour operators, etc. .Information collected from these sources may be combined with information provided by you. We use this information for the purposes described in this Policy.
If you attend an event or event organized at our sites by third parties, we may receive and process your personal data for the purpose of providing access to or participation in the event, to the extent that the organizers require us to do so or there is another basis for processing personal data.
Why do we collect your personal data and on what basis?
We use your personal data for several purposes:
1. To process your online booking;
2. To provide you with services according to the reservation made and to ensure your stay in our facilities;
3. To communicate with you about your booking or your stay;
4. To maintain our registers (e.g. a register of accommodated tourists, which we are obliged to keep under the Tourism Act);
5. To provide you with
lye tailored to your needs and preferences;
6. To respond to your requests and complaints;
7. For your security and for the protection of our property in the sites;
8. For statistical purposes;
9. Direct Marketing.
The grounds on which we collect your personal data are to fulfill and comply with our legal obligations (under item 4), to fulfill our contract with you (under items 1 and 2), to protect our legitimate interests (under items 3, 5, 6, 8) or, when applicable, we will obtain your prior consent for the processing (under item 9).
When we process your data based on our legitimate interests, you have the right to object to this processing by contacting us at the email or postal address provided at the end of this Policy.
How long do we store your personal data?
We only store your personal data for the minimum period necessary to achieve the purposes set out in this Policy, unless we are legally required or entitled to store it for a longer period.
We determine the storage period by taking into account several factors, including the duration of the provision of services (for example, whether the price for the stay is paid when leaving the site), whether it is necessary for the purpose of establishing, exercising or defending our legal claims, or whether we have a legal obligation to store the data (for example, accounting documents for a period of 5 years or 10 years).
Who do we share your personal data with?
We only provide the above data to our trusted partners (as far as this is necessary for the services we use, for example web design services and our site maintenance), which we have ensured comply with the highest standards of information security and her privacy. The provision of data to our partners is necessary to improve the functioning of our website.
Other third parties that may receive part of your personal data are parties with whom we provide the services, such as financial institutions, advertisers or in some cases government authorities (for example when we send the legally required register of accommodated tourists to the Ministry of Interior).
We will never sell your information to third parties or use it for purposes for which we have not notified you and you have not given us prior consent.
We will not transfer your data to countries outside the EU.
How do we protect your rights?
We only process your personal data in accordance with the purposes, grounds and terms stated above.
When we collect personal data, we do so in a minimal amount and only for pre-defined and clearly defined purposes and retention periods. We provide access to the data only to a limited number of persons who have been previously trained and instructed on how to work with the data.
What are your rights?
As a data subject, you have the right to receive confirmation and/or detailed information, incl. a copy of the personal data processed for you (right of access).
In addition, you can object to the collection and further processing of your personal data, as well as request that they be corrected (updated) or deleted (when there is no valid legal basis for us to continue processing them).
It is important to know that at any time you can withdraw your consent to the processing of personal data: Form for withdrawal of consent to the use of personal data.
If you believe that your data protection rights have been violated, you have the right to file a complaint with the Personal Data Protection Commission.
To ask questions about your rights or if you want to exercise any of them, please contact us at the contacts indicated in this Policy: email@example.com, telephone: +359 884 64 87 11 or at the address: 8130 Sozopol – Bulgaria St. “Lazuren Bryag” No. 5.
If you have any questions about your personal data processed by us, you can contact us by email at firstname.lastname@example.org, phone: +359 884 64 87 11 or by post at 8130 Sozopol – Bulgaria Str. “Lazuren Bryag” ” #5
Data Protection Officer: Dimka Krasteva